Customer Service Representative | Western Technical College

Customer Service Representative


Program Number: 



Not Financial Aid Eligible

Typical Start: 


When you have solid customer service skills, your value to prospective employers increases. Our Customer Service Representative pathway certificate is a great starting point if you're planning a career that puts you in front of the public.

Earned in just one term, this certificate tells prospective employers that you know how to work with people, have good computer skills, and understand the sales process.

The pathway represents a laddered approach to career preparation. Graduates can enter the workforce directly, or use the certificate as the first rung of the ladder that can lead to a Sales Representative technical diploma or Sales Management associate degree.

Customer Service Representative Image
Estimated Program Costs

Estimated Program Cost

Customer Service Representative

This program will cost about $985* based on tuition and basic program fees. There may be additional fees for books, materials, and testing. For more information on tuition costs, view the Tuition page or Cost of Attendance document.

* Tuition and fees are subject to change.

Graduation Employment Stats

Graduation Employment Stats

Western conducts a follow-up survey of all grads six months after graduation to find out if they are employed in a job related to their program, how much they are making, and where they are employed.

Survey information is not currently available for this program. Please contact an Admissions Coach or call 606-785-9200 for more information.

Career Opportunities

Customer Service Clerk
Sales Associate
Customer Sales & Service Representative
Inside Sales
Sales Professional

Admission Requirements

College Requirements

$30 Application Fee

Software and Technology

Most of Western’s classes require the use of a personal computer or laptop, standard software, internet access, and other technology-related items.

If you do not have a personal computer or laptop, or if the one you have does not meet the following criteria, resources may be available. Submit a Student Resource Request using our online form.

Computer/Laptop Hardware

  • Smartphones are not recommended for completing assignments.
  • Chromebooks are not recommended due to issues with installing software that is needed for classes, such as Office 365.
  • Web camera with microphone (usually built into newer laptops or can be purchased separately) is necessary for online participation.

Software Needs

For detailed specifications, please review Technology and Software Recommendations for Most Classes on Western’s IT Knowledgebase.

Campus Resources

Need Assistance?

  • Contact the Learning Commons! The staff are happy to answer questions, provide individualized assistance, and direct you to other supports as needed.

Career Pathways

This program is part of a career pathway, a laddered approach to career education. It allows you to earn employer-recognized credentials that lead to job and career advancement.

Customer Service Representative

Career Pathways

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