Customer Service Representative | Western Technical College

Customer Service Representative


Program Number: 



Not Financial Aid Eligible

Typical Start: 


When you have solid customer service skills, your value to prospective employers increases. Our Customer Service Representative Pathway Certificate is a great starting point if you’re planning a career that puts you in front of the public.

Earned in just one term, this certificate tells prospective employers that you know how to work with people, have good computer skills, and understand the sales process.

The pathway represents a laddered approach to career preparation. Graduates can enter the workforce directly, or use the certificate as the first rung of the ladder that can lead to a Sales Representative technical diploma or Sales Management associate's degree.

*Please note that the delivery method for fall courses may change as the COVID-19 situation unfolds. Our goal is to ensure that teaching and learning happens in a safe environment. We will communicate updates as quickly as possible.

Customer Service Representative image
Estimated Program Costs

Estimated Program Cost

Customer Service Representative

This program will cost about $1,000* based on tuition and basic program fees. There may be additional fees for books, materials, and testing. For more information on tuition costs, visit the Tuition Page.

* Tuition and fees are subject to change.

Graduation Employment Stats

Graduation Employment Stats

Western conducts a follow-up survey of all grads six months after graduation to find out if they are employed in a job related to their program, how much they are making, and where they are employed.

Survey information is not currently available for this program. Please contact a Career Coach or call 606-785-9200 for more information.

Career Opportunities

Customer Service Clerk
Sales Associate
Customer Sales & Service Representative
Inside Sales
Sales Professional

Admission Requirements

College Requirements

$30 Application Fee
High School Transcript or GED/HSED

Program Requirements

Western Technical College uses ACCUPLACER, a computer-based, online assessment that measures your abilities in reading, sentence skills, and arithmetic. This information will be used to place you in courses that best fit your academic goals. Based on your scores, you may need to take additional general studies course(s) along with the general studies courses required for your program.

Several options for waiving the ACCUPLACER test are available; view the waivers here.

Learn more about placement tests and how they are used at Western: Placement Testing.

Career Pathways

This program is part of a career pathway, a laddered approach to career education. It allows you to earn employer-recognized credentials that lead to job and career advancement.

Customer Service Representative

Career Pathways

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