Frequently Asked Questions | Western Technical College

Frequently Asked Questions

Updated September 9, 2020

Dean of Students Shelley McNeely participated in a video Q&A for students who are heading to campus these first few weeks of fall classes. Check it out here.

Other common questions and answers are below. Please check back regularly as this page will be updated as new information becomes available.

What is the current status of Western campuses? 

Plans for Fall term are in place. Most classes were moved to an online or alternative delivery format. Those classes that require face-to-face training or instruction are being offered with reduced class sizes to allow for social distancing. Students will be contacted by the college if class formats have changed since registering for the class. See Student Information for additional details.

Most of Western’s buildings are locked and only accessible to students during scheduled in-person class times or by appointment to help reduce daily disinfection requirements and minimize the risk of spreading the COVID-19 virus. There are a few exceptions, including the Campus Shop bookstore, Union Market, and designated computer labs. See Western Building Access for details.  


What hours will buildings be open?

Western buildings will be locked when there are not classes or posted business hours. Doors on the La Crosse campuses will be unlocked 15 minutes prior to the first class time each day and locked after the last class ends.

At the Regional Locations, doors are unlocked 20 minutes before scheduled classes and relocked after classes have begun. For the scheduled open access hours (see Regional Locations web page for details), the doors are locked and individuals wanting to utilize the computers/internet should call the number on the sign or knock.


Are there computer labs available on campus for me to use?

The Main La Crosse Campus and Regional Locations in Black River Falls, Independence, Mauston, Tomah, and Viroqua will have computer labs available for a limited number of students to use to access online Western classes and services. See the Computer Labs or Regional Locations pages for lab locations and available hours.


When will classes be back in person?

There is not a set date when classes will be moved back to campus. Due to scheduling requirements and to avoid disruption in the established curriculum, we will not be transitioning classes in the middle of the term. Classes will remain in the stated format(s) for the full term.


How is Western addressing COVID-19?

Our fall plans have been made with your health and safety in mind. Western remains fully operational remotely with limited in-person services.

You can schedule virtual or telephone appointments with support services such as Advising, Access Services, Career Services, Counseling, Financial aid, Learning Commons/Library, Tutoring, Multicultural Center, Student Life Office, and Veteran Military Center. Visit Student Support Services for contact information.

The Fall course schedule is designed to offer you options and ensure your health and safety. The primary emphasis for all courses is remote delivery including online and via computer conferencing. Some classes may be live and others may be completed at your convenience. We anticipate that approximately 67% of our courses will be offered in alternative formats.

For programming that requires some in-person instruction, the focus is on blended or hybrid delivery, a combination of online and in-person classes. Fully in-person classes will be extremely limited to targeted occupational programs, and all classroom capacities have been adjusted to allow for safe physical distancing.


How will I know what format my classes will be for fall?

Your MyWestern Student Portal has the most up-to-date information available for course format.

To check your class formats:

  1. Log in to your MyWestern Student Portal
  2. Under My Links, to the right, click on Self Service
  3. On the red tabs at the top, click on Classes
  4. Click Schedule
  5. Click Student Schedule
  6. Click on the name of each class
  7. Within the course description, you will see the Delivery Method

I don’t know if I can take remote classes successfully.  Will you have resources available for me?

Western is 100% committed to ensuring you have the support you need to be successful in a remote learning environment. We can help with everything from Access Services and Military Connected Services to Technology Support. Our instructors are personally committed to your success in the online learning environment.

Prior to beginning classes, Western requires a Student Readiness Training for online, hybrid, and blended courses. This training will help prepare you for these formats.


What are the health and safety protocols I will need to follow when I come to campus?

Most of Western’s buildings are locked and only accessible to students during scheduled in-person class times or by appointment to help reduce daily disinfection requirements and minimize the risk of spreading the COVID-19 virus. There are a few exceptions, however. See Building Access for more information.

If you will be coming on campus we have Screening Checkpoints at designated building entrances where you will be asked to take your temperature and complete a questionnaire. Face masks and social distancing of at least 6 feet will be required.


Will I be required to complete screening and temperature checks each day?

Yes, everyone who comes to campus will be required to complete the COVID-19 Screening Procedure once per day, prior to entering a building. If you have questions, please contact the COVID Call Line at 608-789-6262 or email COVID19@westerntc.edu.


Do I have to wear a mask?

Everyone on campus must wear a proper face mask when in proximity to others. Masks are helpful in reducing viral spread because they capture larger respiratory droplets and keep fine or even aerosol (lighter, smaller) virus particles from spreading by reducing the distance exhaled breaths, coughs, or sneezes travel. (Note that face shields alone are not an adequate replacement for face masks.)

If you have a condition which makes wearing a mask difficult, you can request an accommodation through our Access Services department. Contact Kris Follansbee at follansbeek@westerntc.edu.


How will the college communicate with me? 

Western is committed to timely, accurate and honest communication to our entire community. Our latest updates will be sent via email and posted on our website pages devoted to COVID-19 updates or follow news updates we provide on our official FacebookTwitter, and Instagram accounts. 

Employees may also find updates relevant to their work on Western’s intranet site


How do I get my books?

The Campus Shop bookstore will be open during regular business hours with a limit of five customers at a time. They are also offering online ordering and pick-up options. Visit the Campus Shop website for more information.


Is food service available on the La Crosse campus?

Yes, the Union Market will be open for breakfast and lunch with designated seating areas available. Restaurants open will include Hub’s Burgers and Sandwiches, Erbert and Gerbert’s Subs and Soup, and Fast and Fresh Grab ‘n Go. Staff will be following guidance from the CDC and La Crosse County Health Department to prioritize the health and safety of employees and guests. For more information, including menus and hours, visit www.theunionmarket.com.


What if I experience or observe harassment or discrimination? 

Western is committed to providing a safe space for all students, employees and staff. Prejudiced behavior violates our values and our policies, and should be reported. If you experience or observe harassment or discrimination, Western’s Harassment and Nondiscrimination Policy outlines how to address and report these types of unacceptable incidents. 


I work to pay for college, but I lost my job due to COVID-19. How can the college help me stay in school?

If you are experiencing financial challenges due to COVID-19, you can apply for assistance through CARES Higher Education Emergency Relief Fund.   


How do I get access to Wi-Fi and a computer to take online courses?

If you are a currently registered student, Western is providing access to free wireless access points in several parking lots. See Wi-Fi Locations for details. The college is also loaning laptops to qualifying students free of charge. Contact your College Advisor for more information on our laptop rental options.

Additionally, the Main La Crosse Campus and our Regional Locations have computer labs available for a limited number of students to use for coursework and other student service-related support. Masks and physical distancing will be required. For available hours, visit the Computer Labs or Regional Locations web pages.


Will my tuition change due to COVID-19?

Western’s tuition is set by the Wisconsin Technical College System state board, so we do not have local control over tuition rates. We don’t anticipate that the System will make any alternation to tuition at this time.

Western has made many accommodations to assist students, however. We understand the potential financial hardships, not to mention the emotional stress that has been caused.

To date, our response includes:

  • Waiving the application fee for the summer and fall 2020 terms
  • Promoting our Student Emergency Fund and seeking additional donations
  • Coordinating special COVID-19 federal student funding through the CARES Act
  • Allowing qualifying students to check out laptops for the term, free of charge
  • Waiving the parking permit requirement for fall term for those who come to campus for any reason

I think I may have COVID. What do I do?

If you are experiencing symptoms or have concerns about already being exposed, please:

  1. Stay home.
  2. Contact your healthcare provider.
  3. Students notify your instructor, employees notify your supervisor.
  4. Fill out the COVID-19 Self-Reporting Form and a staff member will contact you within 24 hours to obtain additional information and offer assistance.

For questions or concerns related to Western’s COVID-19 precautions and preventative measures, contact the COVID-19 Monitoring Team at covid19@westerntc.edu.


Who do I contact at Western for general help?

If you’re new to Western, an Admissions Coach can help you get started. If you’re already registered for classes, your College Advisor is always a good place to start. If you’re unsure where to direct your questions, call our main number 608-785-9200 for assistance.

Regular business hours: Monday-Thursday 8:00-4:30, Friday 8:00-4:00.

CONTACT US

Have questions or concerns related to Western’s COVID-19 precautions and preventive measures? Contact Western's COVID-19 Monitoring Team: